Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@arlek.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@arlek.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@arlek.co.
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
-
Unused
-
In original condition
-
In original packaging
To request a return, contact us at hello@arlek.co with your order number.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed back to your original payment method within a few business days.
Shipping costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged or faulty items
If your item arrives damaged or not working as intended, please contact us within 7 days of delivery with photos and a description of the issue.
We will arrange a replacement or refund.
Order cancellations
Orders can be cancelled within 12 hours of purchase.
After this time, your order may already be processed for dispatch.
Compatibility
ARLEK is designed to work with most modern smartphones.
Please ensure your device is compatible before purchasing, as functionality depends on your phone’s capabilities and settings.
Returns will not be accepted for incompatibility with a customer’s device.
Pre-orders
Items purchased as part of a pre-order will be dispatched within the timeframe outlined on the product page.